Privacy Policy

Last Updated :

Nov 16, 2023

This notice explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (GDP R) and the Ghana Data Protection Act 2012 (Act 843). technologies.

Who we are

We are turntabl, a company registered in Ghana with registration number CS095872019 and registered office at Sonnidom House, Mile 7, Achimota, Accra, Ghana. We provide online services and products to our customers and users. We are the data controller of your personal data, which means we are responsible for deciding how and why we use your data. You can contact us by email at info@turntabl.io or by phone at +233 593 905 553.

What data we collect and why

We collect and process various types of personal data from you, depending on how you interact with us and what services or products you use. Personal data means any information that can identify you as an individual, either directly or indirectly. We may collect the following data from you:

  • Name and contact details: We collect your name, email address, phone number, and postal address when you register with us, place an order, subscribe to our newsletter, or contact us for any reason. We use this data to provide you with our services and prod ucts, to communicate with you, and to fulfil our contractual and legal obligations.


  • Payment and transaction data: We collect your payment card details, bank account details, and transaction history when you make a payment or receive a refund from us. We use this data to process your payments, to prevent fraud, and to comply with our legal obligations. Technical and usage data: We collect data about your device, browser, IP address, location, and how you use our website and online services. We use this data to improve our website and online services, to provide you with a personalised user experience, to analyse our performance, and to protect our systems and users.


  • Marketing and communication preferences: We collect data about your preferences for receiving marketing communications from us and our third-party partners, and how you interact with our marketing messages. We use this data to send you relevant and tailored marketing communications, to measure the effectiveness of our marketing campaigns, and to respect your choices.

How we share your data

We may share your personal data with the following parties for the purposes described above:

  • Our service providers: We may share your data with third-party companies that provide services on our behalf, such as hosting, payment processing, delivery, analytics, marketing, and customer support. We only share the data that is necessary for them to perform their services, and we require them to protect your data and comply with the applicable data protection laws.


  • Our business partners: We may share your data with third-party companies that we collaborate with to offer you products or services that may be of interest to you. We will only share your data with your consent, and you can opt out of receiving marketing communications from them at any time.


  • Our regulators and authorities: We may share your data with the relevant authorities or regulators when we are required to do so by law, or when we need to protect our rights, property, or safety, or the rights, property, or safety of others.


  • Our successors and assignees: We may share your data with any third-party that acquires or merges with us, or that we sell or transfer any part of our business or assets to. We will ensure that the third-party will continue to respect your data and use it in accordance with this notice and the applicable data protection laws.

How we protect your data:

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. We use encryption, firewalls, access controls, and other security tools to safeguard your data. We also train our staff and contractors on data protection and privacy, and we limit their access to your data on a need-to-know basis.

How long we keep your data:

We only keep your personal data for as long as it is necessary for the purposes for which we collected it, or for as long as we are required to do so by law. The retention period of your data may vary depending on the type of data, the nature of our relationship with you, and our legal obligations. We will delete or anonymise your data when it is no longer needed, or when you request us to do so. What are your rights? You have the following rights in relation to your personal data, subject to certain exceptions and limitations:

  • Right to access: You have the right to request a copy of the personal data we hold about you, and to check that we are lawfully processing it.


  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.


  • Right to erasure: You have the right to request that we delete or remove your personal data from our systems, where there is no good reason for us to continue processing it.


  • Right to restriction: You have the right to request that we restrict the processing of your personal data, where you have a valid reason to do so, such as disputing its accuracy or lawfulness.


  • Right to data portability: You have the right to request that we transfer your personal data to another party, where we are processing it based on your consent or a contract, and where the processing is carried out by automated means.


  • Right to object: You have the right to object to the processing of your personal data, where we are processing it for our legitimate interests or for direct marketing purposes.


  • Right to withdraw consent: You have the right to withdraw your consent at any time, where we are processing your personal data based on your consent.


  • Right to complain: You have the right to complain to the relevant data protection authority, if you are unhappy with how we handle your personal data.

How to contact us:

If you have any questions or requests about your personal data, or if you want to exercise any of your rights, please contact us by email at privacy@turntabl.io or by post at turntabl, Sonnidom House, Mile 7, Achimota, Accra, Ghana.

How we update this notice:

We may update this notice from time to time to reflect any changes in our practices, services, products, or legal requirements. We will notify you of any significant changes by email, or by posting a notice on our website. The date of the last update will be indicated at the top of this notice. We encourage you to review this notice periodically to stay informed of how we use and protect your personal data.